Privacy Policy

Last updated: 8 September 2026

Rugs Inn Limited, trading as RUGSONE, is responsible for the personal information described in this notice.

Information we collect

We may collect contact and account details, billing and delivery addresses, order and refund information, customer-service messages, device and browser information, IP address, website usage, cookie choices and marketing preferences. Full card details are processed by payment providers and are not stored by us.

How we use information

  • To process payment, fulfil orders, arrange delivery, handle returns and provide support.
  • To prevent fraud, secure the store, keep records and comply with legal obligations.
  • To improve services and understand store performance where we have a lawful basis.
  • To send marketing only where permitted; you may unsubscribe at any time.

Sharing

We share information only as reasonably necessary with Shopify, payment processors, delivery carriers, IT and hosting providers, analytics services, professional advisers and fraud-prevention providers, or where disclosure is required by law.

International transfers and retention

Some providers may process information outside the UK using recognised legal safeguards. We retain information only as long as reasonably necessary for fulfilment, support, accounting, fraud prevention, disputes and legal compliance.

Your rights

Depending on the circumstances, you may request access, correction, deletion, restriction, objection or portability, and may withdraw consent. You may complain to the UK Information Commissioner's Office at ico.org.uk.

Cookies

Essential cookies operate the basket, checkout, security and account functions. Optional cookies should operate according to your cookie choices. Browser settings may also block or remove cookies, although essential features may then not work correctly.

Contact

Rugs Inn Limited, trading as RUGSONE
Company number: 16940115
Unit 2, Victoria Works
Oakenbottom Road
Bolton, Greater Manchester
BL2 6DP
United Kingdom

Email: shoaibamin6366@gmail.com
Phone: +44 7532 820788