Shipping & Delivery

Last updated: 8 September 2026

Free UK standard delivery

We offer free standard delivery to eligible United Kingdom addresses. No standard delivery charge is added at checkout.

Dispatch and delivery

Orders placed on a working day are normally dispatched on the next working day. Weekend and UK bank-holiday orders are normally processed on the next working day. Delivery normally takes 3–4 working days after dispatch. These are estimates unless we expressly agree a guaranteed date.

Tracking

We send a dispatch confirmation using the contact details supplied at checkout. Tracking is provided where supported by the carrier.

Delivery address

Check the full address, postcode and contact details before payment. Contact us immediately if anything is wrong. We cannot guarantee an address change after dispatch.

Delays

Weather, carrier disruption, access restrictions and events outside our reasonable control may delay delivery. We will explain available options if we become aware of a material delay. Unless otherwise agreed, goods will be delivered without undue delay and no later than 30 days after order acceptance.

Damaged or missing parcels

If a parcel is damaged, incomplete or marked delivered but not received, contact us promptly with the order number and photographs where relevant. Keep all packaging until the issue is resolved.

Business contact

Rugs Inn Limited, trading as RUGSONE
Company number: 16940115
Unit 2, Victoria Works
Oakenbottom Road
Bolton, Greater Manchester
BL2 6DP
United Kingdom

Email: shoaibamin6366@gmail.com
Phone: +44 7532 820788