Frequently Asked Questions
Last updated: 8 September 2026
Do you charge for delivery?
Standard delivery to eligible UK addresses is free.
When will my order be dispatched?
Orders placed on a working day are normally dispatched on the next working day. Weekend and bank-holiday orders are processed on the next working day.
How long does delivery take?
Standard delivery normally takes 3–4 working days after dispatch.
Can I return a rug?
Eligible items may be returned within our 30-day return period. Contact us first and read the Returns & Refunds page for condition, method, costs and refund timing.
Who pays return postage?
The customer pays direct return postage for a change-of-mind return. Where goods are faulty, damaged on arrival or incorrect, we provide the remedy required by law and cover reasonable return costs where required.
How do I choose a size?
Measure the intended floor area before ordering and compare it with the dimensions on the product page. Confirm the selected variant before adding to cart.
Why might colour look different?
Lighting, camera exposure and screen settings can affect colour appearance. Product descriptions and variant names should be checked alongside the images.
Can I change an order?
Contact us immediately. We cannot guarantee changes after fulfilment or dispatch has begun.
How do I contact RUGSONE?
Rugs Inn Limited, trading as RUGSONE
Company number: 16940115
Unit 2, Victoria Works
Oakenbottom Road
Bolton, Greater Manchester
BL2 6DP
United Kingdom
Email: shoaibamin6366@gmail.com
Phone: +44 7532 820788